Consumer Engagement
HGS Work CloudTM
The way work was meant to be®
Emerging from the pandemic, the future of work is hazy. Employees have mixed views on returning to the office. Managers are unsure how to access and engage employees remotely, long-term. Customers have evolved.
Sustainable, go-forward business models are up in the air.
HGS Work Cloud connects employees with their managers and colleagues, clients and their customers, families and communities, and the latest data and innovations. It provides smart, scalable access to the people, processes, and technology required to get work done the way it was meant to be: balanced, reliable, secure, and flexible.
HGS Work Cloud is the agile, on-demand, reinvention of work.
Access top-quality talent anywhere in the world
Local skill sets may be limiting growth and resilience. HGS Work Cloud draws on global bench strength and provides continuous access to extraordinary talent working from home – or from our vibrant hybrid hubs and right-shore delivery centers.
HGS Work@Home
Access work-at-home best practices, continuous cloud connectivity, lively employee engagement programs, and on-brand experiences with distributed yet localized recruiting, training, and operations.
Engagement Hubs
Blend HGS Work@Home convenience, a managed cloud infrastructure, and inspirational bricks-and-mortar workspaces for periodic in-person interaction. Balance savings and satisfaction with as-needed co-location.
Global Delivery Centers
Promote close collaboration, execute complex processes, ensure time zone and regulatory adherence, and cater to extroverts and teams in an office setting. Our 56 delivery centers are located in 7 countries.
Empower employees with great experiences
The EX always drives the CX. Active employee experience (EX) management is key. Engage empathetically at all phases of the employee lifecycle.
Hire
Reduce hiring from weeks to a couple of days with our Sophie bot
Train
Train employees rapidly and thoroughly with our Pathways solution
Retain
Keep employees engaged, learning, and growing with our Teammate-Assist resources
Optimize
Ensure efficiency and productivity consistently every single day with our Daily Success and OAP solutions
Augment human potential with a mix of Bots&Brains™
Improve employee productivity by combining virtual and live agents, providing live-agent assist, promoting self-service, and executing tasks automatically. Find and maintain the right cost and experience balance between technology and people-managed processes.
Bots
Over 600 RPA bots provide assistance, support, and automated process management for repetitive tasks
Brains
40,000 contact center professionals provide extraordinary CX and BPO services, in both the front and back office
Build your business for the future with a modern BPO operational framework
Learn how HGS Work Cloud™ can help you grow, adapt, balance, and thrive. The way work was meant to be®
