Business continuity contact center solutions to help during a crisis
Watch how HGS provides customer care agents with training, coaching, and support 100% virtually, giving our clients the flexibility to ramp at a moment’s notice.
The whole employee lifecycle is virtual
Access to a global talent pool, interviews via video
Internet speed tests, equipment shipped, and ‘tech checks’
Online learning with video, self paced modules, and assessments
One-on-one and team huddles conducted via video
Data encryption, device lockdown, and compliance
Enable agents to work at home with support and security.
Access a global talent pool, with 100% virtual recruitment
Scaling is more easily supported with work at home
Improve attrition and CX with high employee engagement
Access to a wider talent pool, it is easier to recruit languages
An important part of a BCP plan and crisis management
Better flexibility to manage interval compliance
USA • UK • Canada • UAE • India • Philippines • Jamaica
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