Business continuity contact center solutions to help during a crisis

Solutions that offer peace of mind in moments of crisis

Watch how HGS provides customer care agents with training, coaching, and support 100% virtually, giving our clients the flexibility to ramp at a moment’s notice.

How it works

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100% Virtual

The whole employee lifecycle is virtual

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Access to a global talent pool, interviews via video

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Internet speed tests, equipment shipped, and ‘tech checks’

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Online learning with video, self paced modules, and assessments

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One-on-one and team huddles conducted via video

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Data encryption, device lockdown, and compliance

The technology

Enable agents to work at home with support and security.

For the agent

  • Video for coaching and support
  • Help available 24/7/365
  • Flexible schedules
  • One-on-one and team huddles

For the client

  • Work-at-home environment compliance checks
  • No data is stored locally
  • Two-factor authentication
  • Device lockdown system

The benefits

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Global talent

Access a global talent pool, with 100% virtual recruitment

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Flexible ramps

Scaling is more easily supported with work at home

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Improved attrition and CX

Improve attrition and CX with high employee engagement

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Expanded language pool

Access to a wider talent pool, it is easier to recruit languages

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Business continuity

An important part of a BCP plan and crisis management

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Agile staffing

Better flexibility to manage interval compliance

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