Is HGS Work@HomeTM secure and compliant?
Yes, the HGS Work@HomeTM program is PCI compliant and certified. In our VDI environment, no data is stored locally, and all data is encrypted. We require two-factor authentication, and the network is inaccessible outside of operating hours. Each computer’s Wi-Fi is disabled, eliminating the possibility of roamers. Management assesses work areas regularly via a 360-degree webcam view to ensure compliance with our clean-desk policy.
Is HGS Work@HomeTM hiring and training performed remotely?
Yes, all aspects of the employee lifecycle—recruiting, hiring, training, coaching, and support—are conducted 100% virtually. At our award-winning Work@HomeTM Leadership University, we offer a virtual self-paced curriculum, trainer development, and Y-jacking.
Besides video chat and instant messaging systems, what other technology does HGS use to assist remote employees?
HGS integrates Robotics Desktop Automation, HGS PULSETM, AI for predicted response, and Unified Agent Desktop into each virtual workstation to offer streamlined support in real time.
How do you maintain employee engagement and mental wellness in a virtual environment?
The world of remote work is new to many of our employees, many of whom previously worked in brick-and-mortar contact centers. Today’s digital technology allows teammates across different geographies to participate in lunch-and-learn trainings, remote-but-together team events, and virtual happy hours. We monitor each person’s emotional bank account via frequent surveys and whole-person scheduled touchpoints, and we offer a virtual mentoring program as well.
I’m interested in an HGS Work@HomeTM career. What are my next steps?
Fantastic! We’d love for you to join our growing team.
Visit HGS Careers >