Which do users say is the top contact center company?
HFS Research declares HGS “A Digital Customer Experience Thought Leader”
HGS has taken a strong thought leadership approach to the customer engagement challenge of finding the right balance between automation, self service, and traditional interactions. HGS’s investment in developing its DigiCX™ capability and messaging to address this challenge seems to be resonating with customers, as evidenced by its #3 placement in our Voice of the Customer rankings.”
Melissa O’Brien, HFS Research
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HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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