Top brands are building customer loyalty online
Frost & Sullivan research into customer service leadership sheds light on how they are succeeding, and social customer care is key.
EPIC™ Social Care is HGS’s online reputation management approach that supports social media oversight at large scale to build positive brand image. This unique, award-winning solution combines industry-leading platforms and artificial intelligence with strategies proven to drive exceptional outcomes for the world’s largest brands.
HGS EPIC™ Social Care is helping large global enterprises transform brand management with a proven approach to online engagement by:
HGS social care experts recently revealed some of the secrets of delivering EPIC™ social media engagement at scale. In addition to reviewing the Frost & Sullivan report, learn more about our winning approach through an on-demand webinar
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HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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