Tips for integrating AI, bots, and analytics ahead of peak holiday season

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Contact center managers across North America actively prepare for the busiest time in retail – holiday peak season. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure, and optimizing inventory and fulfillment. But, as a result of the proliferation of artificial intelligence (AI), automation, and chatbots, tides are turning in retail.

Inside this CX whitepaper

Learn what we can we do now and during the holiday rush to prepare for the next generation of CX:

  • Steps for automating the customer experience over the long term
  • How to take the AI to the next level
  • Digital customer experience ideas to reduce the volume coming into the contact center

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