Whitepaper

Tips for integrating AI, bots, and analytics ahead of peak holiday season

Contact center managers across North America actively prepare for the busiest time in retail – holiday peak season. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure, and optimizing inventory and fulfillment. But, as a result of the proliferation of artificial intelligence (AI), automation, and chatbots, tides are turning in retail.

Inside this CX whitepaper

Learn what we can we do now and during the holiday rush to prepare for the next generation of CX:

Steps for automating the customer experience over the long term
How to take the AI to the next level
Digital customer experience ideas to reduce the volume coming into the contact center

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About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.