Whitepaper

Tips for integrating AI, bots, and analytics ahead of peak holiday season


Tip for integration whitepaper cover

Contact center managers across North America actively prepare for the busiest time in retail – holiday peak season. Traditionally, much of this preparation has focused around staffing up to manage peak volume, strategizing to hit KPIs, hardening websites and IT infrastructure, and optimizing inventory and fulfillment. But, as a result of the proliferation of artificial intelligence (AI), automation, and chatbots, tides are turning in retail.

Inside this CX whitepaper

Learn what we can we do now and during the holiday rush to prepare for the next generation of CX:

  • Steps for automating the customer experience over the long term
  • How to take the AI to the next level
  • Digital customer experience ideas to reduce the volume coming into the contact center

Download now

Complete the form below to download the whitepaper.




Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Silver award - Stevie Winner 2022

2020 Best in Partnership award

Excellence in Customer Service Award 2022

Logo of IAOP Best of Global Outsourcing award

Our technology partners

Microsoft logo
Twilio logo
Khoros logo
Automation Anywhere logo
Sprinklr logo
Progress logo
Zappix logo
Hashicorp logo
Adobe logo
IBM Registered Business Partner badge
AWS logo
Salesforce logo
ContenStack logo
Contentful logo
UiPath logo
Oracle logo
Tealium logo
Treasure Data logo
Lytics logo
Glance logo
Genesys logo