Speech analytics steers today’s true Voice of the Consumer
AI-powered speech analytics boosts CX and agent performance
Improving cardholder NPS® scores with speech analytics
Speech-to-text and speech analytics technologies are often focused on capturing, understanding, and harnessing the voice of the customer to improve products and services.
Whichever metrics an organization has identified as critical to their business goals, the value of big data lies in how it’s analyzed and applied.
How well do you really know your customer? With today’s complexity of market segments, customer needs and channel preferences, businesses today need a holistic understanding of their customers. HGS Digital data analytics solutions help companies make data-backed business decisions to drive improved CX.
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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