Whitepaper

A must-read guide: Selecting a retail CRM system

This comprehensive guide will help retailers properly assess and evaluate retail CRM systems to select the best solution for their business needs

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Insight 1

Identify business requirements for a retail CRM

Needs such as automation, customer loyalty management, predictive analytics, and ease of use are some functionalities to consider when choosing a CRM.

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Selecting a retail CRM system sneak peek inside book

Insight 2

Create an evaluation criteria matrix

Prioritize the areas that matter most with a matrix that lists options such as flexible coupon management and product license fees.

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Awards and recognition

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Our technology partners

We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.