Analyst report

HGS recognized as a Leader in 2022 Gartner^® Magic Quadrant^TM for Customer Service BPO

HGS acknowledged for its Ability to Execute and Completeness of Vision

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Acknowledged as a Leader for the second year in a row

HGS creates innovative CX and EX solutions with the perfect balance of people and technology.

HGS Work Cloud™

For consistent CX delivery, HGS Work Cloud connects onsite and virtual employees around the world. Agile and on demand, this modern operational framework provides smart, scalable access to the right people, processes, and technology for a balanced, reliable, secure and flexible future—the way work was meant to be.

HGS Agent X™

Agent X, a highly customizable cloud contact center solution, empowers and assists the modern contact center agent. This simplified and unified technology solution automates mundane tasks, reduces talk time, and provides deeper customer insights to enrich each interaction, elevating the experience of both customer and agent.

HGS Employee Experience

For a healthy work-life balance, HGS prioritizes both workplace culture and investing in our people. Through our on-demand employee experience program, new recruits as well as tenured employees help shape and guide the entire employee journey, from application to training to job enrichment and career progression.

About the Gartner Magic Quadrant

Gartner Magic Quadrant gives enterprise technology shoppers an unbiased assessment of how well competing providers are performing against Gartner’s market view and is supplemented by validated user reviews. Each report comes with a Magic Quadrant graphic that depicts a market using a two-dimensional matrix that evaluates vendors based on their Completeness of Vision and Ability to Execute.

Gartner

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All right reserved.. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner, Magic Quadrant for Customer Service BPO, Deborah Alvord, Kathy Ross, Mark Dauigoy, Uma Challa, March 28, 2022.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.

HGS recognized as a Leader in 2022 Gartner® Magic QuadrantTM for Customer Service BPO