2023: A Year of Reckoning for Customer Experience Programs

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A Forrester Research report

In this recent report, published by Forrester Research, Predictions 2023: Customer Experience, highlights several customer experience predictions for the year, giving businesses the opportunity to lean into the strengthening their CX programs for a stronger business foundation.

Learn what’s to come for customer experience programs in 2023 so you can better align your business strategies to strengthen your CX programs.

We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.