Report

Rely on a recognized CX leader


HGS has been declared a Leader among its customer experience (CX) peers in the ISG Provider Lens™ – Contact Center – CX Services 2020 report.

Quadrant report cover

In this report

In this report, ISG assesses 20+ major service providers as Product Challengers, Contenders, Market Challengers, or Leaders. According to ISG, Leaders have highly attractive and competitive offerings that ensure innovative strength and stability.

  • Digital operations
  • AI and analytics
  • Automation, social media, and chatbots
  • COVID-19 innovation and healthcare track record
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Include the ISG Provider Lens™ report in your decision-making

ISG is one of the world’s leading global technology research and advisory firms. While some analyst firms comment on broad trends, ISG specializes in studying technological advances and digital transformation offerings.

The ISG Provider Lens™ Quadrant Reports provide neutral provider evaluations for managers of outsourced services. Positioning of service providers is based on 60‒70% quantitative data and 30‒40% ISG analyst estimation.

If you’re looking to develop a relationship with a new provider, expand your relationship with an existing supplier, or undertake a new digital transformation project, don’t rely solely on “gut feel” – consider objective, third-party rankings in your decision-making as well.

The streamlined ISG Provider Lens™ – Contact Center – CX Services 2020 report measures provider capability and digital technology offerings and, when you sign up for emails from HGS, comes as a link straight to your inbox.

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Silver award - Stevie Winner 2022

2020 Best in Partnership award

Excellence in Customer Service Award 2022

Logo of IAOP Best of Global Outsourcing award

Our technology partners

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