Include the ISG Provider Lens™ report in your decision-making
ISG is one of the world’s leading global technology research and advisory firms. While some analyst firms comment on broad trends, ISG specializes in studying technological advances and digital transformation offerings.
The ISG Provider Lens™ Quadrant Reports provide neutral provider evaluations for managers of outsourced services. Positioning of service providers is based on 60‒70% quantitative data and 30‒40% ISG analyst estimation.
If you’re looking to develop a relationship with a new provider, expand your relationship with an existing supplier, or undertake a new digital transformation project, don’t rely solely on “gut feel” – consider objective, third-party rankings in your decision-making as well.
The streamlined ISG Provider Lens™ – Contact Center – CX Services 2020 report measures provider capability and digital technology offerings and, when you sign up for emails from HGS, comes as a link straight to your inbox.