Report

Rely on a recognized CX leader

HGS has been declared a Leader among its customer experience (CX) peers in the ISG Provider Lens™ – Contact Center – CX Services 2020 report.

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In this report

In this report, ISG assesses 20+ major service providers as Product Challengers, Contenders, Market Challengers, or Leaders. According to ISG, Leaders have highly attractive and competitive offerings that ensure innovative strength and stability.

Digital operations
AI and analytics
Automation, social media, and chatbots
COVID-19 innovation and healthcare track record

Include the ISG Provider Lens™ report in your decision-making

ISG is one of the world’s leading global technology research and advisory firms. While some analyst firms comment on broad trends, ISG specializes in studying technological advances and digital transformation offerings.

The ISG Provider Lens™ Quadrant Reports provide neutral provider evaluations for managers of outsourced services. Positioning of service providers is based on 60‒70% quantitative data and 30‒40% ISG analyst estimation.

If you’re looking to develop a relationship with a new provider, expand your relationship with an existing supplier, or undertake a new digital transformation project, don’t rely solely on “gut feel” – consider objective, third-party rankings in your decision-making as well.

The streamlined ISG Provider Lens™ – Contact Center – CX Services 2020 report measures provider capability and digital technology offerings and, when you sign up for emails from HGS, comes as a link straight to your inbox.

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Our technology partners

We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.