Whitepaper

Outsourcing your contact center for the first time? Here’s what you need to know

Learn many important considerations that enterprise contact center executives must analyze and ask potential partners

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Learn about

Choosing the right delivery model
Picking the right outsourcing partner
Determining the BPO partners best practices
Designing a future-state CX

Nearly 3 in 5 enterprise contact centers face shrinking or flat budgets in 2021. For many cash-strapped firms, outsourcing is the only way to reasonably deliver modern front-line functions to end users

— Peter Ryan
Ryan Strategy Advisory

About this whitepaper

This whitepaper aims to help those enterprise contact center operators unfamiliar with outsourcing in making the right decision for their respective organizations, in order to make sure that their Business Processing Outsourcing (BPO) initiative is handled right the first time out.

Ryan Strategic Advisory provides clients across the contact center and BPO spectrum with a variety of value-add, strategic services.

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HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

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About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.