HGS and self-service solutions
The way a self-service portal is built and optimized will always depend on your brand, customers, and their needs. There are some tips and tricks to keep in mind, such as using data in the design phase, focusing on user experience, guiding customers to the best channel, measuring resolution, and more.
HGS has developed, built, optimized, and deployed self-service strategies and offerings for dozens of brands in a variety of industries, and we know good UI/UX design and customer journeys inside and out. We use innovative tools like automation, AI, and data analytics to base our design and recommendations on data and customer insights, not gut instinct or educated guesses.