Whitepaper

How to create an enterprise mobile strategy

This informative guide provides 10 key topics and the corresponding questions to ask during the evaluation of potential customer data platform (CDP) vendors.

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Insight 1

Assess customer and employee interactions

Identify use cases that could be mobilized to uncover new solution ideas.

Insight 2

Identify IT and security requirements and constraints

Create a mobility framework that will help the IT team standardize the infrastructure.

Insight 3

Develop and deploy apps

Plan, design, develop, test, launch. Post-launch, the data collected will guide future business decision making.

Insight 4

Creating an enterprise mobile strategy leads to an empowered, more efficient and effective workforce as well as increased data security and profitability.

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We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.