How CIOs can leverage personalized CX to ramp up revenue
Learn 5 ways to generate personalization-powered revenue
Success in delivering personalized experiences is dependent on the ability to collect data from all interactions a customer has with your organization and designing the right data foundation. Learn how the CIO can ensure that each digital touchpoint is designed to collect and use data in exchange for value.
Determining when and how to provide a personalized experience involves more than just creative content and messages. Focus on establishing a 360-degree view of each customer that maps to an end-to-end customer journey, enabling customer experiences – every time.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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