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Before you can boost your bottom-line social performance, it’s critical that you start with a baseline measurement. Watch our video to learn how your personal EPIC® HGS Digital Social Media Score can help bring your social media strategy to life.
Today’s brands understand that when it comes to their social media, they must do much more than listen. They must respond and influence with care. HGS EPIC® Social Care is a social media monitoring, brand management, and customer care solution that comprises four key main pillars to help businesses proactively manage brand reputation.
Engage with customers to deepen relationships and answer customer service inquiries using your brand’s voice.
Protect your brand by tracking conversations and sentiment to mitigate issues before they become crises.
Build a crystal-clear picture of what your customers are saying so you can make informed business decisions.
Seize opportunities to drive positive media coverage and create memorable customer experiences.
Driven by connection and community, today’s customers turn to social media to make decisions, ask questions, seek recommendations and engage with brands to demonstrate affinity. The right social media strategy can give your brand a competitive edge. Watch our video to learn how HGS Digital’s EPIC® Social Care’s combination of bots and brains can help your brand optimize customer experience and maximize opportunities.
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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