Adapting to change
Keep staff remote, even post-pandemic
The global health crisis forced thousands of employees to leave the workplace and begin operating from their own homes. Although the abrupt shift was an adjustment, many companies have benefited from cost savings and accessibility to a much wider talent pool. However, virtual employees might struggle without side-by-side interaction.
Balancing both models
Consider a hybrid option for maximum flexibility
In order to keep workers happy and engaged, smart companies are listening to the voices of their employees. In the contact center world, many agents are requesting split work weeks, with some days in the office and some days at home. Accommodating these needs is likely to result in the most successful workforce of all.
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Awards and recognition
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
Our technology partners
We are a global leader in the customer experience lifecycle, digital transformation, and business process management.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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