Choosing the right outsourced delivery model
Peter Ryan of Ryan Strategic Advisory explains the benefits and challenges of facilities-based, work-from-home, and hybrid models
The global health crisis forced thousands of employees to leave the workplace and begin operating from their own homes. Although the abrupt shift was an adjustment, many companies have benefited from cost savings and accessibility to a much wider talent pool. However, virtual employees might struggle without side-by-side interaction.
In order to keep workers happy and engaged, smart companies are listening to the voices of their employees. In the contact center world, many agents are requesting split work weeks, with some days in the office and some days at home. Accommodating these needs is likely to result in the most successful workforce of all.
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