Big data: Better data

Advanced data analytics serves as a direct link for contact centers to both improve operational performance and gain a 360-degree view of customers.

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Inside the whitepaper, get tips on driving ROI with contact center advanced data analytics

  • Make the most of your metrics
  • Learn 10 creative ways to leverage advanced analytics
  • Build a data-focused foundation
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HGS and advanced analytics solutions

Today’s organizations have at their disposal a wide variety of vendors and technologies to help them develop and manage their data analytics program. However, in order for contact centers to generate the maximum potential benefits from data analytics, organizations must build the right foundation with the right partner.

HGS works with each client to create a clearly defined strategy linked to the overall business priorities and then helps each brand build a culture around agility and strong analytics capabilities. Platforms and data sources call for best-in-class data governance, data or IT architecture, and infrastructure and data security frameworks, and HGS taps into an ecosystem of partners committed to achieving the desired outcomes through data-driven decision making.

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Silver award - Stevie Winner 2022

2020 Best in Partnership award

Excellence in Customer Service Award 2022

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