HGS and advanced analytics solutions
Today’s organizations have at their disposal a wide variety of vendors and technologies to help them develop and manage their data analytics program. However, in order for contact centers to generate the maximum potential benefits from data analytics, organizations must build the right foundation with the right partner.
HGS works with each client to create a clearly defined strategy linked to the overall business priorities and then helps each brand build a culture around agility and strong analytics capabilities. Platforms and data sources call for best-in-class data governance, data or IT architecture, and infrastructure and data security frameworks, and HGS taps into an ecosystem of partners committed to achieving the desired outcomes through data-driven decision making.
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Awards and recognitions
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
Our technology partners
We are a global leader in the customer experience lifecycle, digital transformation, and business process management.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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