On-Demand Webinar

Summer of CX: AI, Analytics, and Cloud

Summer of CX

About this webinar

Join us for three on-demand video sessions on how to leverage artificial intelligence, advanced analytics, and cloud for the best customer experience possible. Using proprietary research from Ryan Advisory that represents the views of 628 enterprise executives, each of whom has strategic decision-making authority over contact centers in their respective organizations, you’ll learn:


  • Why now is the time for contact centers to explore AI solutions for CX.
  • Our top tips for contact centers in getting started with AI.
  • How AI facilitates a better understanding of the customer.


  • How to use customer analytics to drive real-time decision making.
  • How contact centers can use analytics to differentiate in the marketplace.
  • Pro tips for leveraging data analytics to drive a better customer experience.


  • What is driving the data security imperative—and how you secure yours quickly.
  • How migration to the cloud helps reduce data security costs.
  • The advantages that a cloud CX strategy has over premise-based operations.

Featured speakers

Photo of Peter Ryan

Peter Ryan
Ryan Strategic Advisory

Sandeep Warwah

Sandeep Marwah
Cloud Telephony Practice Lead,
HGS Digital

Photo of Yasim

Yasim Kolathayil
Vice President, Data and Insights,
HGS Digital

Venkata Jaga Saka

Venkata Jaga Saka
Director, Intelligent Automation,
HGS Digital

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Gartner award, elsonHall award, Excellence in Customer Service award 2022

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