About this webinar
Join us for three on-demand video sessions on how to leverage artificial intelligence, advanced analytics, and cloud for the best customer experience possible. Using proprietary research from Ryan Advisory that represents the views of 628 enterprise executives, each of whom has strategic decision-making authority over contact centers in their respective organizations, you’ll learn:
AI
- Why now is the time for contact centers to explore AI solutions for CX.
- Our top tips for contact centers in getting started with AI.
- How AI facilitates a better understanding of the customer.
Analytics
- How to use customer analytics to drive real-time decision making.
- How contact centers can use analytics to differentiate in the marketplace.
- Pro tips for leveraging data analytics to drive a better customer experience.
Cloud
- What is driving the data security imperative—and how you secure yours quickly.
- How migration to the cloud helps reduce data security costs.
- The advantages that a cloud CX strategy has over premise-based operations.
Featured speakers
Peter Ryan
Principal,
Ryan Strategic Advisory
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Brief BIO.
Sandeep Marwah
Cloud Telephony Practice Lead,
HGS Digital
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Brief BIO.
Yasim Kolathayil
Vice President, Data and Insights,
HGS Digital
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Brief BIO.
Venkata Jaga Saka
Director, Intelligent Automation,
HGS Digital
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Brief BIO.
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Awards and recognitions
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
Our technology partners
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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