On-Demand Webinar

Steps To Navigate Social Media During a Crisis


Image of a person holding a phone and interacting on social media

About this webinar

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

Sending the right messages and responding appropriately is important to your customers, and the success of your business through a crisis hinges upon understanding how your brand can effectively manage the changing volumes and conversations.

Join HGS Digital’s Global Social Care Practice Lead along with Sprinklr’s Lead Solutions Consultant to learn how to make technology work for you, how to stay ahead of customer expectations, and how to keep your business consistently in the know.

Speakers

Photo of Amanda Sternquist

Amanda Sternquist
HGS Digital’s Global Social Care
Practice Lead

Photo of Michelle Crose

Michelle Crose
Lead Solutions Consultant
at Sprinklr

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Gartner award, elsonHall award, Excellence in Customer Service award 2022

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