On-Demand Webinar

Steps To Navigate Social Media During a Crisis

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Image of a person holding a phone and interacting on social media

About this webinar

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

Sending the right messages and responding appropriately is important to your customers, and the success of your business through a crisis hinges upon understanding how your brand can effectively manage the changing volumes and conversations.

Join HGS Digital’s Global Social Care Practice Lead along with Sprinklr’s Lead Solutions Consultant to learn how to make technology work for you, how to stay ahead of customer expectations, and how to keep your business consistently in the know.

In this webinar you will learn how to:

Speakers

Amanda Sternquist
HGS Digital’s Global Social Care
Practice Lead

Michelle Crose
Lead Solutions Consultant
at Sprinklr

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We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

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In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.