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HGS Digital’s Omni-Channel Personalization Framework
Kickstart your personalization program today.
Omni-channel personalization can generate significant value for businesses, but implementing it is no easy task. In this discovery workshop, learn the current state of personalization and specific steps to take to ramp up results from your personalization program.
Leverage learnings from this workshop to assess your existing personalization initiatives for improvements or design a brand-new personalization strategy. Adopt our industry-leading, 5-step personalization framework to ramp up your personalization approach and identify areas that might need additional focus.
Our personalization experts will work with you and your team to:
Key takeaways from this workshop will be actionable steps you can implement in each of the five key pillars of a personalization strategy.
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HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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