On-Demand Webinar

How to launch a successful work from home program


Image of a call center agent on call with a customer

COVID-19 has forced those in the customer service industry to rethink business models, placing work-at-home programs at the forefront. This on-demand webinar provides tips and best practices for “How To Successfully Launch a Work-at-Home Program.”

Key learnings from the session:

  • Source and select your work at home team
  • Onboard virtually
  • Build team culture – hiring, training, and supporting a team without ever shaking hands
  • Implement flexible scheduling
  • Choose the best technology
  • Create a secure environment for customer data
  • Monitor performance and quality remotely
  • Scale your work-at-home program

Featured presenter

Photo of Marco Colaiacovo

Marco Colaiacovo
Work@Home Go-To-Market Lead,
HGS

Marco is responsible for implementing and executing the HGS Work@Home program in North America. Liaising with stakeholder groups representing the entire employee lifecycle has enabled Marco to lead continual improvement innovations to impact CSAT, ESAT, and process efficiencies. Marco has been in the BPO industry for over 20 years and has held leadership roles in disciplines ranging from operations to client services to business excellence. Marco is also President of the Contact Centre Association of Nova Scotia, an industry association representing ~15,000 industry professionals.

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Gartner award, elsonHall award, Excellence in Customer Service award 2022

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