On-Demand Webinar

How to launch a successful work from home program

Image of a call center agent on call with a customer

COVID-19 has forced those in the customer service industry to rethink business models, placing work-at-home programs at the forefront. This on-demand webinar provides tips and best practices for “How To Successfully Launch a Work-at-Home Program.”

Key learnings from the session:

Source and select your work at home team
Onboard virtually
Build team culture – hiring, training, and supporting a team without ever shaking hands
Implement flexible scheduling
Choose the best technology
Create a secure environment for customer data
Monitor performance and quality remotely
Scale your work-at-home program

Featured presenter

Marco Colaiacovo
Work@Home Go-To-Market Lead,
HGS

Marco is responsible for implementing and executing the HGS Work@Home program in North America. Liaising with stakeholder groups representing the entire employee lifecycle has enabled Marco to lead continual improvement innovations to impact CSAT, ESAT, and process efficiencies. Marco has been in the BPO industry for over 20 years and has held leadership roles in disciplines ranging from operations to client services to business excellence. Marco is also President of the Contact Centre Association of Nova Scotia, an industry association representing ~15,000 industry professionals.

Brief BIO

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Our technology partners

We are a global leader in the customer experience lifecycle, digital transformation, and business process management.

HGS is helping its clients become more competitive every day.

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.

In finding the perfect balance of people and technology, we build our clients’ businesses for the future.

About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.