As an early adaptor to social media, Lauren brings with her over 15 years of social media marketing, customer care, and innovation experience. She is actively involved in designing, building, and driving the HGS EPIC social media engagement solution for HGS clients. In 2016, Lauren received a Silver Stevie Award for Women in Business – Executive of the Year. In 2014, Lauren was ranked 39 out of the Top 100 customer experience influencers in a report published by Onalytica. Her accomplishments have also been featured on WDIV Local 4 News Detroit, CRM Magazine, Multichannel Merchant, and other industry publications.