In this webinar
Watch now, on demand, the roundtable panel discussion and best-practice sharing with leading CX industry experts as we discuss:
- The biggest challenges facing our industry
- Top CX trends of 2020
- Best-in-class examples and solutions
About the speakers
Chad McDaniel
Chief Community Leader,
Execs in the Know
Name
Brief BIO.
Simon Dillsworth
Managing Director of Consulting
Ember
Name
Brief BIO.
Ivan Kotzev
Customer Experience (CX) Services Lead Analyst
NelsonHall
Name
Brief BIO.
Graham Brown
Chief Sales and Marketing Officer,
HGS Europe
Name
Brief BIO.
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Awards and recognitions
HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.
Our technology partners
HGS is helping its clients become more competitive every day.
HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions.
In finding the perfect balance of people and technology, we build our clients’ businesses for the future.
About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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