On-demand webinar

CX trends 2020: The state of the industry

Video Trends 2020: state of industry cover Image

In this webinar

Watch now, on demand, the roundtable panel discussion and best-practice sharing with leading CX industry experts as we discuss:

  • The biggest challenges facing our industry
  • Top CX trends of 2020
  • Best-in-class examples and solutions

About the speakers

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Chad McDaniel
Chief Community Leader,
Execs in the Know

Simon Dillsworth
Managing Director of Consulting

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Ivan Kotzev
Customer Experience (CX) Services Lead Analyst

Photo of Graham Brown

Graham Brown
Chief Sales and Marketing Officer,
HGS Europe

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Gartner award, elsonHall award, Excellence in Customer Service award 2022

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