On-Demand Webinar

CX Survival Strategies to Leverage New Buying Behaviours


Date & Time: Sep 29, 2021, 11:00am (BST)

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About this online panel discussion

As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven and unprecedented peak-demand trends is imperative to remain competitive. How can organisations ensure they’re addressing potential challenges and leveraging the opportunities presented by the ‘new normal’ of buying habits?

During this interactive 45-minute session, HGS invites a panel of CX industry experts to provide comment and analysis on the critical factors impacting this area of change.

The online event will offer real-life examples and actionable insight into methods for combining technology and people to excel in responding to ever-changing behaviours. Our panel will conclude with an exclusive Q&A session, giving you the opportunity to ask any burning questions you may have.

Key learnings from the session:

  • Understand how purchasing habits have evolved
  • Best practice for responding to the increased expectation of customer experience
  • The top 4 challenges and survival strategies that could, and should, be deployed by brands
  • Exclusive insight from CX industry experts during a live Q&A

About the panelists

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Graham Brown
Chief Revenue Officer,
HGS UK Ltd

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Keith Gait
Keith Gait – Leader,
Customer Experience Foundation (CXFO)

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Photo of Ivan K

Ivan Kotzev
Research Analyst,
NelsonHall

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Awards and recognitions

HGS has received ample recognition and ratings for the transformational self-service experiences we’ve offered our 200+ clients across 10 industries.

Gartner award, elsonHall award, Excellence in Customer Service award 2022

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