On-Demand Webinar
CX Survival Strategies to Leverage New Buying Behaviours
Date & Time: Sep 29, 2021, 11:00am (BST)
About this online panel discussion
As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven and unprecedented peak-demand trends is imperative to remain competitive. How can organisations ensure they’re addressing potential challenges and leveraging the opportunities presented by the ‘new normal’ of buying habits?
During this interactive 45-minute session, HGS invites a panel of CX industry experts to provide comment and analysis on the critical factors impacting this area of change.
The online event will offer real-life examples and actionable insight into methods for combining technology and people to excel in responding to ever-changing behaviours. Our panel will conclude with an exclusive Q&A session, giving you the opportunity to ask any burning questions you may have.
Key learnings from the session:
- Understand how purchasing habits have evolved
- Best practice for responding to the increased expectation of customer experience
- The top 4 challenges and survival strategies that could, and should, be deployed by brands
- Exclusive insight from CX industry experts during a live Q&A
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About Hinduja Global Solutions (HGS)
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.
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