Insights

Webinars and events


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Upcoming Events

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Execs in the Know Customer Response Summit

Event

Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.”

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Texas Association of Health Plans

Event

HGS AxisPoint Health and Parkland Community Health Plan are co-presenting “Pulling Out All the Stops for Better Asthma and Diabetes Care Coordination.”

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On-Demand webinars

Bringing CX to Health Insurance

Rev up revenue with social care opportunities

On-Demand Webinar

In this 45-minute HGS Digital webinar, our panel of social media experts will discuss strategies and tactics to drive direct revenue through social care.

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Modernizing apps using AWS cloud databases

On-Demand Webinar

Since 2008, HGS Digital and Amazon Web Services (AWS) have partnered to provide advanced consulting for companies looking to migrate their Oracle workloads to the cloud.

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Leveraging bots and brains for the new normal

On-Demand Webinar

RPA is extensively used across businesses as part of their digital transformation journey, however it is important to leverage Artificial Intelligence to maximize the potential of automation by further augmenting sophisticated processes. Join us to explore more on tackling unstructured and distributed data via Intelligent Automation.

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Award-Winning Social Media Strategies for the CX Generation

On-Demand Webinar

Gone are the days when brands are in sole control of dictating the narrative. Today’s “CX Generation” customer turns to social media for trusted reviews and recommendations. Yet, while 80% of companies believe they provide excellent customer service on social media, only 8% of customers agree…

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Beyond NPS: Measuring the voice of your customer in an AI-driven world

On-Demand Webinar

Existing indicators like NPS® and CSAT offer a limited and lagging view of customer sentiment, especially during an emergent crisis. Combining these measures with AI-driven, voice of the customer solutions such as speech-to-text, survey, email and chat solutions enable organizations to capture in real time the true voice of the customer.

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Steps To Navigate Social Media During a Crisis

On-Demand Webinar

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

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