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Webinars


Learn from industry-leading experts

Upcoming webinars & workshops

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Aging in Place: Integrating Fall Risk Assessment to Ward Off Frailty

Live webinar

Join the Florida Association of Health Plans on October 26 at 10am ET for a webinar on Aging in Place: Integrating Fall Risk Assessment and Prevention to Ward off Frailty.

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CX Survival Strategies to Leverage New Buying Behaviours

Webinar – online panel discussion

As brands continue to navigate the new and evolving landscape of buying behaviours, understanding digitally driven and unprecedented peak-demand trends is imperative to remain competitive.

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Optimize your omni-channel personalization strategy

HGS Digital workshop sign-up

Kickstart your personalization program today.

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On-demand webinars

Summer of CX

Summer of CX: AI, analytics, and cloud

On-demand webinar

Join us for three on-demand video sessions on how to leverage artificial intelligence, advanced analytics, and cloud for the best customer experience possible.

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Bringing CX to Health Insurance

Rev up revenue with social care opportunities

On-demand webinar

In this 45-minute HGS Digital webinar, our panel of social media experts will discuss strategies and tactics to drive direct revenue through social care.

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Modernizing apps using AWS cloud databases

On-demand webinar

Since 2008, HGS Digital and Amazon Web Services (AWS) have partnered to provide advanced consulting for companies looking to migrate their Oracle workloads to the cloud.

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Leveraging bots and brains for the new normal

On-demand webinar

RPA is extensively used across businesses as part of their digital transformation journey, however it is important to leverage artificial intelligence to maximize the potential of automation by further augmenting sophisticated processes. Join us to explore more on tackling unstructured and distributed data via intelligent automation.

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Award-winning social media strategies for the CX generation

On-demand webinar

Gone are the days when brands are in sole control of dictating the narrative. Today’s “CX Generation” customer turns to social media for trusted reviews and recommendations. Yet, while 80% of companies believe they provide excellent customer service on social media, only 8% of customers agree…

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Beyond NPS: Measuring the voice of your customer in an AI-driven world

On-demand webinar

Existing indicators like NPS® and CSAT offer a limited and lagging view of customer sentiment, especially during an emergent crisis. Combining these measures with AI-driven, voice-of-the-customer solutions such as speech-to-text, survey, email, and chat solutions enable organizations to capture in real time the true voice of the customer.

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Steps to navigate social media during a crisis

On-demand webinar

At a time when we’re advised to practice social distancing measures due to COVID-19, many of us will increasingly crave connection and a sense of community. Customers are turning to brands to resolve challenges and distribute accurate information, and brands can take this opportunity to build a sense of community across their social media channels.

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CX trends 2020: The state of the industry

On-demand webinar

Watch now, on demand, the roundtable panel discussion and best-practice sharing with leading CX industry experts as we discuss challenges and trends in 2020.

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How to launch a successful work from home program

On-demand webinar

COVID-19 has forced the customer service industry to rethink business models, placing work-at-home programs at the forefront…

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How to deliver EPIC social media engagement at scale

On-demand webinar

As the volume of social media mentions continues to grow each year, most brands struggle to keep their heads above water, responding only to a small percentage of mentions on their owned social pages…

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Archived webinars

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Social determinants of health: Your questions answered

On-demand webinar

This webinar will show how to identify the highest-need populations, address disparities and insecurities, and how deploying peer counselors or community health workers from or around the local community will help extend the reach of your clinical staff while helping your populations to lead healthier lives.

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Social determinants of health: Impacting highest-need populations

On-demand webinar

Non-clinical influences can drive up to 80% of clinical outcomes. Lifestyles, locations, and surroundings can all have an impact. Insecurities such as food, housing, transportation, and social isolation compound an individuals’ ability to be healthy…

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