HGS Launches Global Contact Center Hub in Cape Town, South Africa

New HGS facility provides access to high availability of young and capable workforce and geographic diversity to serve global clients across industries.

We’re excited to announce the opening of a new multilingual customer experience (CX) hub in South Africa to support customers with English, German, and French CX requirements. Located in Cape Town’s Woodstock neighborhood with good proximity to airports, hotels, and public transport, the new modern contact center location opens several permanent leadership and frontline positions to help support U.S., UK, and Australian clients in any industry.

Featured HGS insights


The Role of Customer Service in eCommerce
Effective Ways to Turn Negative CX into Positive CX

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Ready to put these principles into action? Our HGS Agent X cloud contact center solution is a comprehensive customer experience solution that begins with enhancing the agent experience.

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