HGS Digital

Our partnership with Sprinklr

Sprinklr provides the platform, and we provide the social media strategies, social customer care, managed services, and integration expertise

The Sprinklr and HGS Digital partnership helps organizations maximize the potential of the leading CXM platform with process expertise, managed services, and system integrations into third-party platforms.

  • 20+ years of systems integration work
  • 20+ years of social care expertise
  • EPIC™ platform – Engage, Protect, Inform, Create.
  • 3+ year partnership with 20+ shared clients
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Social media strategy

Sprinklr works best when configured, managed, and used by social media experts. Strategize, measure, and engage to get the most impactful mentions to the right people at the right time.

HGS EPIC™ Social Care

Listen and engage on social media and other online channels, faster, using our strategic engage, protect, inform, and create (EPIC™) method.

Learn more about EPIC™ Social Care

Managed services

Long-term partnership to develop and operationalize social care strategies while maximizing software investment.

Seamlessly integrated systems

Joint technical teams analyze requirements and build, deploy, and manage seamless end-to-end solutions across systems.

Luca Lazzaron, Chief Revenue Officer, Sprinklr.

“We know that creating and operationalizing a digital marketing and care strategy can be challenging. Our strategic partnership with HGS Digital alleviates challenges by helping customers create a strong foundation for effective customer experience management – delivering exceptional managed services, enablement, and integration support . We’re thrilled to be partnering with HGS Digital to support the world’s most valuable brands.”

Luca Lazzaron, Chief Revenue Officer, Sprinklr.

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What is your social media score?

Obtain a free competitive analysis of your social media performance.

Our partnership is award winning

When it comes to developing and operationalizing techniques to optimize social customer care, HGS Digital and Sprinklr have grown and gathered accolades together.

Sprinklr case studies, blogs, whitepapers, and webinars

HGS Digital and Sprinklr experts are together solving some of today’s biggest social media challenges.

Episode #115: The Art of the Possible, with Michael Crosse and Amanda Sternquist

Growth is top of mind for every business. Fortunately, modern channels can help drive that growth, in more ways than you can imagine. Today, Michael Crosse and Amanda Sternquist of HGS Digital break down the ROI of digital customer transformation, the magic of customer experiences, and the hidden costs of doing nothing.HGS Digital specializes in digital transformation services. They create frictionless customer experiences that solve complex business problems and improve people’s lives.

Listen to the podcast