Tag Archive for: telecommunications contact center

a woman working from home as a contact center agent

Enabling a 20% growth in FTEs during a government-mandated wage increase

Canadian telecommunications company mitigates millions in labor costs and supports 20% growth in FTEs with HGS’s work-at-home solution.
Indian young couple texting to each other at the same table

Resolution-based approach drives reduction in email volumes for Indian telco

HGS reduces FTEs and improves first-contact resolution for India telecommunications company despite increasing contact center volumes.