Tag Archive for: Telecom

Providing cost savings and lead generation support with social care for a Fortune 500 telecom leader in India

One of the major telecom operators in India, with a network of over 270K cell sites covers over 400,000 towns and villages.
image of banks of computer servers in the clouds

Office-to-home cloud migration with 85% CSAT and $184K annual savings

When a large U.S. consumer electronics company needed an office-to-home migration with CRM integration in the midst of the COVID-19 pandemic, HGS Work@Home and Twilio drove a rapid transformation in a record time of 27 days, saving $50K for the client.
Call center agents working

Implementing process automation and personalization to improve the customer experience

Our client is India’s first multinational corporation and fastest growing telecom company. HGS Digital provided process improvements through a combination of process automation and response customization...
a woman working from home as a contact center agent

Enabling a 20% growth in FTEs during a government-mandated wage increase

Canadian telecommunications company mitigates millions in labor costs and supports 20% growth in FTEs with HGS’s work-at-home solution.