https://hgs.cx/wp-content/uploads/2021/05/AWS-case-study-feature.png 836 835 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2021-10-15 15:29:402021-10-21 16:17:32Increasing contact center productivity 29% by migrating to Amazon Connect with HGS Digital
https://hgs.cx/wp-content/uploads/2021/09/streaming-on-couch.webp 534 1000 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-09-23 17:15:402021-10-06 11:40:22Telecom marketplace provider achieves an 80% conversion rate while reducing costs by 40%
https://hgs.cx/wp-content/uploads/2020/12/Twilio-hero-Image.jpg 529 1024 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2021-05-20 21:10:102021-09-10 18:13:43Office-to-home cloud migration with 85% CSAT and $184K annual savings
When a large U.S. consumer electronics company needed an office-to-home migration with CRM integration in the midst of the COVID-19 pandemic, HGS Work@Home and Twilio drove a rapid transformation in a record time of 27 days, saving $50K for the client.
https://hgs.cx/wp-content/uploads/2020/12/Indian-telecom-photo.jpg 836 836 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2020-11-28 17:15:552021-04-24 16:28:40Implementing process automation and personalization to improve the customer experience
Our client is India’s first multinational corporation and fastest growing telecom company. HGS Digital provided process improvements through a combination of process automation and response customization...
https://hgs.cx/wp-content/uploads/2021/01/work.jpg 1414 2121 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2020-08-28 14:18:002021-04-07 15:57:48Enabling a 20% growth in FTEs during a government-mandated wage increase
Canadian telecommunications company mitigates millions in labor costs and supports 20% growth in FTEs with HGS’s work-at-home solution.