https://hgs.cx/wp-content/uploads/2021/05/Walmart-Header-banner.webp 667 1000 Jamie Dwyer https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Jamie Dwyer2021-05-23 17:38:022021-11-10 20:32:34Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers
Existing social media efforts were fragmented across the client’s internal teams, and customer care issues were not optimized for resolution. HGS Digital provided an end-to-end social engagement solution, bringing together the right people, processes, automation, and analytics to address these obstacles.
https://hgs.cx/wp-content/uploads/2021/01/Grocery-shopping.webp 800 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-14 11:34:002021-07-29 19:34:10Delivering EPIC social engagement and in-channel customer care
HGS transformed a Fortune 10 retailer’s social media accounts and pages into dynamic, interactive customer experience channels using people, processes, partnerships, AI, and other technologies.
https://hgs.cx/wp-content/uploads/2021/01/Little-girl-eating-burger.webp 1200 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-13 15:13:002021-06-17 16:19:40Serving up best-in-class social customer care and reputation management
HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.