Tag Archive for: social engagement

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Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

Existing social media efforts were fragmented across the client’s internal teams, and customer care issues were not optimized for resolution. HGS Digital provided an end-to-end social engagement solution, bringing together the right people, processes, automation, and analytics to address these obstacles.
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Delivering EPIC social engagement and in-channel customer care

HGS transformed a Fortune 10 retailer’s social media accounts and pages into dynamic, interactive customer experience channels using people, processes, partnerships, AI, and other technologies.
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Serving up best-in-class social customer care and reputation management

HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.