https://hgs.cx/wp-content/uploads/2021/05/McD-Header-banner.jpg 1667 2500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2021-05-23 16:25:232021-05-26 09:47:53Using technology to drive positive brand sentiment for F&B giant’s social media
A food and beverage (F&B) giant was struggling with its social media management and negative sentiment around the brand. HGS was brought in as their community management partner to take care of the brand’s national and local social media presence across popular platforms.
https://hgs.cx/wp-content/uploads/2021/01/Grocery-shopping1.png 800 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2020-02-14 11:34:002021-06-17 14:40:08Delivering EPIC social engagement and in-channel customer care
HGS transformed a Fortune 10 retailer’s social media accounts and pages into dynamic, interactive customer experience channels using people, processes, partnerships, AI, and other technologies.
https://hgs.cx/wp-content/uploads/2021/01/Little-girl-eating-burger-scaled.jpg 1707 2560 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2020-02-13 15:13:002021-06-17 16:19:40Serving up best-in-class social customer care and reputation management
HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.