Portfolio Items

image of a young boy eating a hamburger

Using technology to drive positive brand sentiment for F&B giant’s social media

A food and beverage (F&B) giant was struggling with its social media management and negative sentiment around the brand. HGS was brought in as their community management partner to take care of the brand’s national and local social media presence across popular platforms.
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Delivering EPIC social engagement and in-channel customer care

HGS transformed a Fortune 10 retailer’s social media accounts and pages into dynamic, interactive customer experience channels using people, processes, partnerships, AI, and other technologies.
Image of a little girl eating a burger with her mother

Serving up best-in-class social customer care and reputation management

HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.