https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Nancy Pekala https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Nancy Pekala2021-10-13 14:56:082022-03-02 10:22:59How do I operate effectively in a remote environment?
Today's contact centers must adapt to a new remote environment to support both employees and customers.
https://hgs.cx/wp-content/uploads/2021/06/HGS-NorthernIrelandjobs-908x466-1.webp 466 908 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-06-09 16:31:392021-11-11 16:30:03Hinduja Global Solutions to create over 560 Northern Ireland jobs
https://hgs.cx/wp-content/uploads/2021/03/DTXL_W4w.webp 854 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 21:03:382021-05-28 16:53:34Turn Work@Home into on-demand with agent self-scheduling
Work@Home allows for improved flexibility, employee satisfaction, and efficiency, but creative self-scheduling can take Work@Home’s potential to the next level. Microshifts, split shifts, and self-scheduling options bring clear advantages to the Work@Home contact center.
https://hgs.cx/wp-content/uploads/2018/10/Brian-on-a-Yacht_blog-sized-1.jpg 274 441 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-12-21 20:45:142022-03-02 10:40:25Preparing for the post-pandemic rise of digital nomadism
Work@Home concepts can be applied to keep established, high performing teams together as well as attract new employees with a desire to travel. Digital nomads have desirable traits for many employers, particularly contact center managers.