Portfolio Items

Delivering EPIC social engagement and in-channel customer care
HGS transformed a Fortune 10 retailer’s social media accounts and pages into dynamic, interactive customer experience channels using people, processes, partnerships, AI, and other technologies.

Serving up best-in-class social customer care and reputation management
HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.