Resolution-based approach drives reduction in email volumes for Indian telcoMay 27, 2019HGS reduces FTEs and improves first-contact resolution for India telecommunications company despite increasing contact center volumes. https://hgs.cx/wp-content/uploads/2021/04/iStock-1300426508.webp 755 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2019-05-27 13:08:372021-04-08 12:20:21Resolution-based approach drives reduction in email volumes for Indian telco