Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Image of a nurse consoling a patient

For better RCM, prioritize people and track with technology

Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.
image of a doctor greeting her patient at a tele-visit

COVID-19 and healthcare: 3 areas of market focus

COVID-19 has heightened the focus on optimized provider data management, utilization management, nurse triage, and telemedicine for payers and providers, both during and after the pandemic subsides.
COVID-19 update

A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, HGS has trusted the…

Portfolio Items

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HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

HGS Digital's cloud acceleration framework reduces implementation cost by 80% for healthcare payer.
Person drafts an automation process on a laptop, with superimposed images and data

Claims automation saves $1.5M annually with 22% efficiency gains

A leading health insurance plan was undergoing claims transformation. HGS’s claims pre-work efficiencies drove significant impact on the claims lifecycle for the client.
Image of an elderly woman consulting with a doctor

Making data-driven decisions using a customer data platform (CDP)

Our client is a leading healthcare provider, they needed to track the overall patient journey, personalize marketing campaigns and create a centralized database... HGS combines data from several sources in a customer data platform designed to improve the patient journey and more marketing success.
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Creating new digital experiences using Oracle Webcenter Sites

After establishing their master brand, Northwestern Memorial Healthcare required a one-stop solution for expressing their identity under one brand for their clinical, research, and academic pursuits. Oracle WebCenter Sites 11g provides an easy-to-use system...