Portfolio Items

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Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Internal and external applications of a speech analytics tool addressed the client’s concerns about agent work-at-home security and customer satisfaction during the pandemic.

Supporting, improving finance and accounts operations for one of the largest private banks in India

Bank turns to HGS to improve payment processing quality, accuracy, turnaround times, and volume handling.

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