Tag Archive for: Financial

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Speech analytics improves NPS® by 3% and enhances work-at-home security during the pandemic

Internal and external applications of a speech analytics tool addressed the client’s concerns about agent work-at-home security and customer satisfaction during the pandemic.
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Supporting, improving finance and accounts operations for one of the largest private banks in India

Bank turns to HGS to improve payment processing quality, accuracy, turnaround times, and volume handling.