https://hgs.cx/wp-content/uploads/2021/05/iStock-1150520884.jpg 820 1278 Nancy Pekala https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Nancy Pekala2021-05-27 12:54:002021-08-12 07:38:09Social media playbook: 7 steps to supercharge social customer care
Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.
https://hgs.cx/wp-content/uploads/2021/02/Mcd.jpg 801 1200 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2020-11-30 13:55:002021-04-25 11:50:28Building customer loyalty through engaging social media content
The leading global fast food retailer chain was seeking to change the social conversation around food quality and improve its brand reputation. They engaged us to develop an end-to-end process of social care solution...
https://hgs.cx/wp-content/uploads/2021/02/7366-media-house-new.jpg 900 900 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-11-28 22:25:542021-04-28 14:20:58Improving the customer experience with a unified social CRM solution
A leading media conglomerate was facing several business challenges: improve social CRM, improve internal team's ability and focus on customer experience and engagement. HGS Digital helped them in identifying new opportunities that aided in developing better cross-sell or up-sell avenues...