Tag Archive for: EPIC Social Care

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Social media playbook: 7 steps to supercharge social customer care

Whether you have 4 or 400 community managers, a consistently lively, EPIC social care program is achievable with a well developed social media playbook.

Tag Archive for: EPIC Social Care

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Building customer loyalty through engaging social media content

The leading global fast food retailer chain was seeking to change the social conversation around food quality and improve its brand reputation. They engaged us to develop an end-to-end process of social care solution...
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Improving the customer experience with a unified social CRM solution

A leading media conglomerate was facing several business challenges: improve social CRM, improve internal team's ability and focus on customer experience and engagement. HGS Digital helped them in identifying new opportunities that aided in developing better cross-sell or up-sell avenues...