https://hgs.cx/wp-content/uploads/2020/12/automation-in-enterprise-HGS.jpg 1414 2121 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-12-08 22:39:252021-05-02 20:10:51Who owns automation in the enterprise?
If we look at the CEO mandate in most annual reports, there is…
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-02-05 11:10:082021-05-05 15:05:19Cognitive contact center: Using AI to improve the customer experience
Cognitive contact centers use artificial intelligence (AI) to…
https://hgs.cx/wp-content/uploads/2021/01/Little-girl-eating-burger-scaled.jpg 1707 2560 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2020-02-13 15:13:002021-06-17 16:19:40Serving up best-in-class social customer care and reputation management
HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.