Tag Archive for: digital transformation

tech-or-treat

Tech or treat: Top tricks for digital transformation

When it comes to digital transformation, it’s no wonder that…
automation in the enterprise

Who owns automation in the enterprise?

If we look at the CEO mandate in most annual reports, there…
A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…

Tag Archive for: digital transformation

Image of a little girl eating a burger with her mother

Serving up best-in-class social customer care and reputation management

HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.

HGS