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Tech or treat: Top tricks for digital transformation
When it comes to digital transformation, it’s no wonder that…

Who owns automation in the enterprise?
If we look at the CEO mandate in most annual reports, there…

Cognitive contact center: Using AI to improve the customer experience
Cognitive contact centers use artificial intelligence (AI) to…
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Serving up best-in-class social customer care and reputation management
HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.