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automation in the enterprise

Who owns automation in the enterprise?

If we look at the CEO mandate in most annual reports, there is…
A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…

Portfolio Items

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Serving up best-in-class social customer care and reputation management

HGS assists a Fortune 500 restaurant chain in responding to more customers, faster and in managing its online reputation using AI, a proven social CX formula, and a digital intelligence hub.