https://hgs.cx/wp-content/uploads/2020/06/iStock-810599082-social-mentions.jpg 600 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Krishna Kumar2021-06-29 07:05:002021-08-10 13:40:59Amanda Sternquist of HGS Digital: Five ways to leverage Instagram to dramatically improve your business
https://hgs.cx/wp-content/uploads/2021/06/social-media-surfing.jpg 600 970 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-05-26 10:07:002021-07-30 08:22:27Bringing service to the client: Why a social contact center is essential for modern customer service
More than ever, brands require iterative and innovative customer care strategies. More and more people are interacting and transacting online and on social media platforms. Many businesses are establishing social media contact centers. This blog explains why and how to provide EPIC social care.
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-02-05 11:10:082021-07-29 15:43:59Cognitive contact center: Using AI to improve the customer experience
Cognitive contact centers use artificial intelligence (AI) to…