https://hgs.cx/wp-content/uploads/2021/04/pr.png 600 800 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-05-26 10:07:002021-05-28 14:16:43Bringing service to the client: Why a social contact center is essential for modern customer service
More than ever, brands require iterative and innovative customer care strategies. More and more people are interacting and transacting online and on social media platforms. Many businesses are establishing social media contact centers. This blog explains why and how to provide EPIC social care.
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-02-05 11:10:082021-05-05 15:05:19Cognitive contact center: Using AI to improve the customer experience
Cognitive contact centers use artificial intelligence (AI) to…
https://hgs.cx/wp-content/uploads/2020/05/headless-cms_0_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2019-08-27 10:08:052021-05-05 14:56:44Headless CMS bridges the cross-channel chasm
The blog explores how a headless CMS bridges the cross-channel…