Tag Archive for: cx trends
https://hgs.cx/wp-content/uploads/2020/03/strategies-900-blog-feature-1_0.jpg 567 900 Virgil Wong https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2021-01-25 22:07:352022-03-02 10:53:13Ready to modernize your contact center? Assess trends with care
Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.