Posts

Image of a woman having car trouble by the roadside

Winning Technology of the Year: Assisting drivers in distress

In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
Adult daughter giving mother a gift

Mother’s Day gift personalization

Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.
gig agent with phone laptop coffee

Vying for — and winning — an agent’s time, attention, and loyalty in a gig economy

A mix of in-house and external talent with gig-style staffing models can infuse new energy and flexibility into many contact centers. However, when a gig worker has several companies demanding their time and attention, employers essentially compete for loyalty and engagement. This blog gives tips on becoming an employer of choice in the gig economy.
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Make way for the metaverse: Plan now for the new CX universe

The emergence of the metaverse allows brands to create increasingly personalized and meaningful customer experiences, requiring organizations tol pivot from being merely digital-first to becoming truly virtual-first.
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How do I transition my contact center to the Cloud?

An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
data-analytics-customer-experience

How do I improve my contact center performance?

Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
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Transformational CMO

The Biltmore Miami
Miami, FL
November 17-18, 2021
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CX Exchange BFSI

Intercontinental Miami
Miami, FL
October 12-13, 2021
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Boost CSAT, ESAT, retention, and savings with a Modern CX approach

According to a 2020 Walker study, the top business priority for…

Portfolio Items

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

HGS Digital team uses Amazon Connect to automate and streamline recruitment processes and filter, qualify, and triage job candidates.

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