Posts

image of a hand holding a smart phone

Boost CSAT, ESAT, retention, and savings with a Modern CX approach

According to a 2020 Walker study, the top business priority for…
healthcare-patient-empahty

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.

Accelerating AI during COVID: Getting more bang from your bots

Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…
A young man analyzes data on a tablet as he stands behind a glass wall with reports and notes on it

Headless CMS bridges the cross-channel chasm

The blog explores how a headless CMS bridges the cross-channel…
2 women are stepping out of a retail outlet holding their shopping bags

What is hyper-personalization?

Hyper-Personalizations is the marketer’s agenda in 2018. Hyper-Personalization…
image of a hand holding a smart phone

9 Steps to defining an enterprise mobile strategy

With mobility now becoming an essential element of personal and…

Portfolio Items

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

HGS Digital team uses Amazon Connect to automate and streamline recruitment processes and filter, qualify, and triage job candidates.
Image of a finger on the email button

HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences

HGS Digital implemented Oracle WebCenter Sites CMS for MoneyGram to localize and personalize emails and improve the customer experience.