0 0 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-03-11 19:04:222021-05-02 20:10:49Boost CSAT, ESAT, retention, and savings with a Modern CX approach
According to a 2020 Walker study, the top business priority for…
https://hgs.cx/wp-content/uploads/2020/06/healthcare-patient-empathy.png 340 520 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-06-19 14:46:282021-06-09 17:06:33Healthcare customer engagement: Charting an empathetic experience
At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.
https://hgs.cx/wp-content/uploads/2020/11/abstract02.jpg 720 1280 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-06-18 01:19:252021-05-31 14:35:17Accelerating AI during COVID: Getting more bang from your bots
Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
https://hgs.cx/wp-content/uploads/2020/05/customer-experience_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-02-05 11:10:082021-05-05 15:05:19Cognitive contact center: Using AI to improve the customer experience
Cognitive contact centers use artificial intelligence (AI) to…
https://hgs.cx/wp-content/uploads/2020/05/headless-cms_0_0.jpg 443 704 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2019-08-27 10:08:052021-05-05 14:56:44Headless CMS bridges the cross-channel chasm
The blog explores how a headless CMS bridges the cross-channel…
https://hgs.cx/wp-content/uploads/2020/03/What-is-Hyper-Personalization-feature.jpg 440 699 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2018-04-11 07:46:052021-05-05 16:04:44What is hyper-personalization?
Hyper-Personalizations is the marketer’s agenda in 2018. Hyper-Personalization…
https://hgs.cx/wp-content/uploads/2021/02/mobile-phone-business.jpg 546 497 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2017-08-15 11:41:382021-05-06 12:04:389 Steps to defining an enterprise mobile strategy
With mobility now becoming an essential element of personal and…
https://hgs.cx/wp-content/uploads/2021/02/recruitment-process.jpg 576 576 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2020-12-06 15:24:532021-04-30 15:47:51Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
HGS Digital team uses Amazon Connect to automate and streamline recruitment processes and filter, qualify, and triage job candidates.
https://hgs.cx/wp-content/uploads/2021/02/iStock-160948731.jpg 1500 2000 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2020-12-05 18:53:472021-06-17 14:12:35HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences
HGS Digital implemented Oracle WebCenter Sites CMS for MoneyGram to localize and personalize emails and improve the customer experience.
https://hgs.cx/wp-content/uploads/2021/02/RPA-case-study-banner.png 600 1598 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2019-07-08 18:09:332021-06-17 16:26:50RPA incubation and re-engineering for major payer drives $3 million in annual savings