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data-analytics-customer-experience

How do I transition my contact center to the Cloud?

An increasing number of organizations are moving their contact center to the cloud to catapult customer experience into the future with advanced, tech-driven solutions.
data-analytics-customer-experience

How do I improve my contact center performance?

Leveraging automation for repetitive tasks can help today's contact centers struggling with pandemic-driven challenges of high call volumes and labor shortages.
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Transformational CMO

The Biltmore Miami
Miami, FL
November 17-18, 2021
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CX Exchange BFSI

Intercontinental Miami
Miami, FL
October 12-13, 2021
A person is looking at his tablet visibly happy with the customer experience.

Boost CSAT, ESAT, retention, and savings with a Modern CX approach

According to a 2020 Walker study, the top business priority for…
healthcare-patient-empahty

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.

Accelerating AI during COVID: Getting more bang from your bots

Understand how artificial intelligence improves customer experience during a crisis, while simultaneously empowering the workforce.
A person is looking at his tablet visibly happy with the customer experience.

Cognitive contact center: Using AI to improve the customer experience

Cognitive contact centers use artificial intelligence (AI) to…

Portfolio Items

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

HGS Digital team uses Amazon Connect to automate and streamline recruitment processes and filter, qualify, and triage job candidates.
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HGS Digital helps MoneyGram localize and personalize emails to improve customer experiences

HGS Digital implemented Oracle WebCenter Sites CMS for MoneyGram to localize and personalize emails and improve the customer experience.

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