Tag Archive for: Customer Experience

cultural-fit

Cultural fit – A critical piece to digital transformation RFPs

Philosophical differences in operation and decision-making or the lack of cultural fit with the organization ultimately become frustrating hurdles.
Chatbots: A customer experience relic

Chatbots: A customer experience relic

Chatbots are evolving toward building an intelligent user-engagement hub. Read more about the latest trends and advancements in this domain.

One love, two CX superstars: A “Decade Duo” reflects on 10 years of success at HGS Jamaica

June 2022 was an exciting month for our nearshore delivery centers in the Caribbean. HGS Jamaica celebrated its 10-year anniversary, punctuated by a fun-filled party broadcasted over live video feed. The event featured two standout employees who have supported a banking client since HGS began operating on the enchanting tropical isle in 2012.
Piggy bank drowning in water

How to handle increased customer vulnerability

A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
Piggy bank needs rescue

CX trends and advice for inflationary periods

With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.
Image of a woman having car trouble by the roadside

Winning Technology of the Year: Assisting drivers in distress

In recognition of our human-centric bot, Axle™, HGS has been named a winner for Technology of the Year in the 2022 Excellence in Customer Service Awards. With real-time tracking, notifications, customer reviews, and real-time engagement, Axle™ works quickly and efficiently to get stranded drivers back on the road.
Adult daughter giving mother a gift

Mother’s Day gift personalization

Even the smallest bit of personalization drives consumer engagement, delivers greater efficiency behind marketing spend, and ultimately grows revenue. And you may already have some personalization tools in your arsenal. Personalization, for example, can help you find the perfect gift for Mom this Mother's Day.

Tag Archive for: Customer Experience

Reimagined digital customer experience results in increased revenue, retention, and appointments

As competitive pressure mounted in the pet care industry, our client recognized the opportunity to optimize the digital CX

HGS