Portfolio Items

a group of contact center agents

Significant cost savings and customer retention for a UK telco

Insight through analytics, combined with agent education, yields +90% customer retention rate for a leading UK telecom provider.
A north America city scene with digital signal lines and dots in the air

Reducing churn and generating revenue for a North American telco

Canadian telecom, broadband, and media company turns to HGS for full customer lifecycle support.