Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.

Portfolio Items

a group of contact center agents

Significant cost savings and customer retention for a UK telco

Insight through analytics, combined with agent education, yields +90% customer retention rate for a leading UK telecom provider.
Image of a woman looking at her tablet screen

Consolidating outsourcers results in happier customers and cost savings

Fortune 500 telco provider optimizes US operations by consolidating outsourcers and transferring volumes to HGS.

Connect with our experts