https://hgs.cx/wp-content/uploads/2020/06/healthcare-patient-empathy.png 340 520 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2020-06-19 14:46:282021-09-12 16:39:47Healthcare customer engagement: Charting an empathetic experience
At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.
https://hgs.cx/wp-content/uploads/2021/01/Significant-Cost-Savings-and-Retention-for-a-Leading-Telecom-Provider-1.png 746 1200 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2019-03-22 16:07:002021-06-17 16:32:18Significant cost savings and customer retention for a UK telco
Insight through analytics, combined with agent education, yields +90% customer retention rate for a leading UK telecom provider.
https://hgs.cx/wp-content/uploads/2021/04/CCS_9805.png 586 879 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Michelle Caddey Maclean2019-03-07 10:19:002021-07-29 19:02:01Consolidating outsourcers results in happier customers and cost savings
Fortune 500 telco provider optimizes US operations by consolidating outsourcers and transferring volumes to HGS.