Posts

healthcare-patient-empahty

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.

Portfolio Items

a group of contact center agents

Significant cost savings and customer retention for a UK telco

Insight through analytics, combined with agent education, yields +90% customer retention rate for a leading UK telecom provider.
Image of a woman looking at her tablet screen

Consolidating outsourcers results in happier customers and cost savings

Fortune 500 telco provider optimizes US operations by consolidating outsourcers and transferring volumes to HGS.