Tag Archive for: customer care
https://hgs.cx/wp-content/uploads/2021/01/Significant-Cost-Savings-and-Retention-for-a-Leading-Telecom-Provider.webp 746 1200 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-03-22 16:07:002022-08-31 15:53:14Significant cost savings and customer retention for a UK telco
Insight through analytics, combined with agent education, yields +90% customer retention rate for a leading UK telecom provider.
https://hgs.cx/wp-content/uploads/2021/04/CCS_9805.webp 586 879 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2019-03-07 10:19:002022-08-26 14:37:09Consolidating outsourcers results in happier customers and cost savings
Fortune 500 telco provider optimizes US operations by consolidating outsourcers and transferring volumes to HGS.