Tag Archive for: cost-of-living crisis
https://hgs.cx/wp-content/uploads/2022/07/Piggy-drowning-1160024083.webp 580 1650 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-06 02:56:322022-07-07 15:48:13How to handle increased customer vulnerability
A staggering 1 in 3 UK households are now struggling to pay bills, and so are classed as vulnerable customers. It is critical that organisations and their employees are prepared to deal with interactions from vulnerable customers and know how to navigate emotive conversations.
https://hgs.cx/wp-content/uploads/2022/06/1201269168-piggy-bank-needs-help.webp 580 1650 Graham Brown https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Graham Brown2022-06-03 14:45:062022-07-06 12:14:08CX trends and advice for inflationary periods
With the current stresses on consumer income and no sign of inflationary pressures easing, brands will have to work harder to encourage customer spending, support and retain employees, and maintain their market position.