How do I operate effectively in a remote environment?

Today's contact centers must adapt to a new remote environment to support both employees and customers.
A group of individuals at a white board brainstorm about the need for a customer data platform

Ready to modernize your contact center? Assess trends with care

Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.

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Contact center migration: Creation of contact flows achieved with Amazon Connect

For the world's largest ecommerce company, HGS Digital migrated a complete contact center within 30 days using Amazon Connect.