https://hgs.cx/wp-content/uploads/2021/09/Digital-RX_TH2_.jpg 580 1650 Nancy Pekala https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Nancy Pekala2021-10-13 14:56:082021-10-14 14:19:21How do I operate effectively in a remote environment?
Today's contact centers must adapt to a new remote environment to support both employees and customers.
https://hgs.cx/wp-content/uploads/2020/03/strategies-900-blog-feature-1_0.jpg 567 900 Virgil Wong https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Virgil Wong2021-01-25 22:07:352021-05-28 17:05:20Ready to modernize your contact center? Assess trends with care
Contact center trend lists are plentiful and fleeting. How do you decide which trends make sense for your organization? This blog provides a few tools for helping to assess trends and shares one financial services company’s story in finding the best way forward.
https://hgs.cx/wp-content/uploads/2021/02/5364-contact-center.jpg 718 1000 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/02/HGS-logo.svg Kimberly Dou2020-12-06 14:25:432021-04-30 15:48:03Contact center migration: Creation of contact flows achieved with Amazon Connect
For the world's largest ecommerce company, HGS Digital migrated a complete contact center within 30 days using Amazon Connect.