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Customization for your customers: 5 hyper-personalization trends for 2021

Leading brands — especially online retail — are embracing hyper-personalization, or the use of data, to provide more targeted products, services, and content to consumers. Bots, beacon technology, visual search, customer data platforms, and more can help brands improve the CX.
2020 in review

HGS’s 2020 highlights: Achievement amidst adversity

In 2020, the COVID-19 world health crisis impacted nearly every…
Chatbot,Assistant,Conversation,,Ai,Artificial,Intelligence,Technology,Concept.,Casual,Business

Combining bots and brains to transform CX: Your questions, answered

2017 is the year of collaboration between man and machine to…

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