Tag Archive for: Automotive
https://hgs.cx/wp-content/uploads/2021/09/iStock-670924876.webp 483 724 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-24 11:34:012022-08-31 15:18:20Visual IVR drives reduction of agent calls with self-service roadside assistance
For one roadside assistance provider, improving the experience of requesting assistance for its customers while decreasing costs associated with long, expensive agent calls was critical...
https://hgs.cx/wp-content/uploads/2021/02/Car-Dealership.webp 1202 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-14 20:11:002022-06-23 10:33:39Converting 80% of SMS contacts to leads for auto shopping website
An online vehicle shopping company engages HGS to drive leads, set appointments, and improve customer service for dealers.
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A leading Indian automotive manufacturer engaged HGS to improve customer satisfaction and retention and ensure a steady stream of revenue from existing customers.
https://hgs.cx/wp-content/uploads/2021/01/cs-automotive.webp 1066 1040 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-13 22:31:172022-06-22 11:13:56Providing high quality, competitive contact center solutions for an automobile major
An Indian automobile major chose HGS to support their customer service app and provide a great user experience.
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An Indian automotive manufacturer contracted HGS to handle customer complaints and answer customer queries, with a focus on enhancing CSAT.
https://hgs.cx/wp-content/uploads/2021/02/major-auto-brands-med.webp 1013 1800 Page Inman https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Page Inman2020-02-13 18:26:592022-07-27 19:29:48Creating a positive brand perception for a luxury automotive brand
A luxury automotive brand entering the India market selected HGS to handle pre-sales, sales, and aftersales inquiries, including social media.
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An automotive manufacturer of luxury vehicles partnered with HGS to create a contact center that features voice, email, text chat, and video chat and reflects its premium, discerning UK client base.