Portfolio Items

Image of roadside assistance

Visual IVR drives reduction of agent calls with self-service roadside assistance

For one roadside assistance provider, improving the experience of requesting assistance for its customers while decreasing costs associated with long, expensive agent calls was critical...
Image of two peopl at a car dealership

Converting 80% of SMS contacts to leads for auto shopping website

An online vehicle shopping company engages HGS to drive leads, set appointments, and improve customer service for dealers.
a transportation truck on the road

Customer complaint resolution and support for a major Indian automobile manufacturer

A leading Indian automotive manufacturer engaged HGS to improve customer satisfaction and retention and ensure a steady stream of revenue from existing customers.
Image of a man driving a luxury car

Providing high quality, competitive contact center solutions for an automobile major

An Indian automobile major chose HGS to support their customer service app and provide a great user experience.
a young woman driving

Support for CSAT and customer complaint resolution for a major automotive manufacturer

An Indian automotive manufacturer contracted HGS to handle customer complaints and answer customer queries, with a focus on enhancing CSAT.
Image of a luxury car

Creating a positive brand perception for a luxury automotive brand

A luxury automotive brand entering the India market selected HGS to handle pre-sales, sales, and aftersales inquiries, including social media.
Image of a car speeding ahead

Forging personal, unforgettable connections with luxury goods consumers

An automotive manufacturer of luxury vehicles partnered with HGS to create a contact center that features voice, email, text chat, and video chat and reflects its premium, discerning UK client base.

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