Portfolio Items

Visual IVR drives reduction of agent calls with self-service roadside assistance
For one roadside assistance provider, improving the experience of requesting assistance for its customers while decreasing costs associated with long, expensive agent calls was critical...

Converting 80% of SMS contacts to leads for auto shopping website
An online vehicle shopping company engages HGS to drive leads, set appointments, and improve customer service for dealers.

Customer complaint resolution and support for a major Indian automobile manufacturer
A leading Indian automotive manufacturer engaged HGS to improve customer satisfaction and retention and ensure a steady stream of revenue from existing customers.

Providing high quality, competitive contact center solutions for an automobile major
An Indian automobile major chose HGS to support their customer service app and provide a great user experience.

Support for CSAT and customer complaint resolution for a major automotive manufacturer
An Indian automotive manufacturer contracted HGS to handle customer complaints and answer customer queries, with a focus on enhancing CSAT.

Creating a positive brand perception for a luxury automotive brand
A luxury automotive brand entering the India market selected HGS to handle pre-sales, sales, and aftersales inquiries, including social media.

Forging personal, unforgettable connections with luxury goods consumers
An automotive manufacturer of luxury vehicles partnered with HGS to create a contact center that features voice, email, text chat, and video chat and reflects its premium, discerning UK client base.