https://hgs.cx/wp-content/uploads/2021/09/iStock-670924876.webp 483 724 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-09-24 11:34:012021-12-23 12:29:00Visual IVR drives reduction of agent calls with self-service roadside assistance
For one roadside assistance provider, improving the experience of requesting assistance for its customers while decreasing costs associated with long, expensive agent calls was critical...
https://hgs.cx/wp-content/uploads/2021/02/Car-Dealership.webp 1202 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-14 20:11:002022-01-18 13:49:52Converting 80% of SMS contacts to leads for auto shopping website
An online vehicle shopping company engages HGS to drive leads, set appointments, and improve customer service for dealers.
https://hgs.cx/wp-content/uploads/2021/01/shutterstock_224409367-truck-on-road.webp 577 864 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-13 22:55:362021-06-17 14:40:41Customer complaint resolution and support for a major Indian automobile manufacturer
A leading Indian automotive manufacturer engaged HGS to improve customer satisfaction and retention and ensure a steady stream of revenue from existing customers.
https://hgs.cx/wp-content/uploads/2021/01/cs-automotive.webp 1066 1040 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-13 22:31:172022-01-18 15:54:43Providing high quality, competitive contact center solutions for an automobile major
An Indian automobile major chose HGS to support their customer service app and provide a great user experience.
https://hgs.cx/wp-content/uploads/2021/01/Girl-Driving.webp 1200 1800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2020-02-13 22:19:162022-01-18 16:03:29Support for CSAT and customer complaint resolution for a major automotive manufacturer
An Indian automotive manufacturer contracted HGS to handle customer complaints and answer customer queries, with a focus on enhancing CSAT.
https://hgs.cx/wp-content/uploads/2021/02/major-auto-brands-med.webp 1013 1800 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-13 18:26:592021-11-10 11:15:57Creating a positive brand perception for a luxury automotive brand
A luxury automotive brand entering the India market selected HGS to handle pre-sales, sales, and aftersales inquiries, including social media.
https://hgs.cx/wp-content/uploads/2021/01/WebsiteAutoImage-scaled-1.webp 853 1200 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/10/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2016-03-11 17:37:332022-03-22 12:11:55Forging personal, unforgettable connections with luxury goods consumers
An automotive manufacturer of luxury vehicles partnered with HGS to create a contact center that features voice, email, text chat, and video chat and reflects its premium, discerning UK client base.