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10 factors in selecting an automation partner

Automation projects can be completed in house, by reputable third parties, or a hybrid. Sometimes third parties have stronger technical chops, experience and methods, cross-functional understanding, and objective point of view. Learn what to look for in a third-party automation partner.
healthcare-digital-enablement

Boost CSAT, ESAT, retention, and savings with a Modern CX approach

According to a 2020 Walker study, the top business priority for…
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Preventing and appealing clinical denials with analytics, automation, and AI

U.S. hospitals lose $262 billion due to denied claims each year, representing 10% of the total claims paid. Unraveling the root cause of denials costs an average of $118 for each claim. Applying modern technology — such as analytics, automation, and artificial intelligence (AI) — can help to increase the number of clinical denials investigated, boost appeal effectiveness, and unearth root cause.
automation in the enterprise

Who owns automation in the enterprise?

If we look at the CEO mandate in most annual reports, there is…
healthcare-digital-enablement

Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
healthcare-digital-enablement

Combining Bots and Brains to Transform CX: Your Questions, Answered

2017 is the year of collaboration between man and machine to…