Portfolio Items

Image of agents working at a call center

Building a lead generation contact center solution with Amazon Connect

HGS built a lead generation contact solution with Amazon Connect to centralize delivery of sales and business development support.

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

HGS Digital team uses Amazon Connect to automate and streamline recruitment processes and filter, qualify, and triage job candidates.
Image of agents working at a call center

Contact center migration: Creation of contact flows achieved with Amazon Connect

For the world's largest ecommerce company, HGS Digital migrated a complete contact center within 30 days using Amazon Connect.